FAQs - Frequently asked questions

FAQs » Phone setup and sync » GPRS Data Internet set up

What is GPRS/data/internet for my phone?

GPRS/Data/Internet for your phone, is the method by which your mobile phone connects to the internet via a mobile phone network.

To be able to synchronise with Mobyko, your phone needs to be able to connect to the internet - i.e. be able to view WAP/internet pages on your phone.

Why do I need GPRS/data/internet enabled on my phone?

Your phone contacts need to be sent securely over the internet to Mobyko. This can only be done using an internet connection.

How do I get GPRS settings on my phone?

GPRS settings are usually added to a phone at the point of manufacture. To find your GPRS settings please consult your user manual. If you do not have any then they can be sent to you for free from the website of either your phone's manufacturer or your network provider.

Which GPRS/data/internet profile should I use?

Please select the WAP/GPRS/Internet profile of your network provider. If one does not work then try changing to another before retrying.

How do I find out if I have GPRS/data/internet?

To be able to synchronise with Mobyko, your phone needs to be able to connect to the internet - i.e. be able to view WAP/internet pages on your phone.

To find out if you have the correct GPRS/Data/Internet settings on your phone, you can check by going to the web or services menu on your phone, then select 'go to address' or 'enter address', and type www.google.com and then connect.

If you are able to see the Google page on your phone, then you have everything required to set up your phone to sync with Mobyko. If you are unable to see the Google page on your phone it would appear that your mobile account is not activated for GPRS/Data/Internet use. To get this enabled, you will need to contact your mobile network operator/carrier and ask them to activate GPRS/Data/Internet on your account.

I have GPRS/Data/Internet on my phone but still cannot synchronise - why?

If you are certain that you have GPRS/Data/Internet on your phone, and can connect to a mobile internet site from your phone (e.g. www.google.com), but you still cannot synchronise, then it may be that there is a problem that our Support Team will need to investigate. Therefore, please contact our Support Team on any of the methods listed and they will be happy to get your problem sorted.