If your matches are not saved then we would suggest that you try using our application in one of the following web browsers: Internet Explorer or Mozilla Firefox and retry matching your friends.
If you are unable to match any of your friends then please contact Mobyko support.
If you are unable to match friends then we would suggest that you try using our application on either Internet Explorer or Mozilla Firefox.
If this does not resolve the issue then please contact Mobyko support.
This is normally due to the incorrect sign in details being entered. First double check your sign in details and then retry signing in to our application.
If you are unable to sign in using your existing Mobyko account details then please contact Mobyko support.
This is normally due to the contact being mis-matched through the automatic matching process (displayed when you initially access our application).
If the incorrect picture is matched to a friend, click on "Match my mobile with Facebook", and select the friend from the left which you wish to match. After selecting your Facebook friend from the left, click on the cross next to the currently matched number, then click on the contact on the right which you would like to match with your Facebook friend. Click on the "Confirm Match" button.
To synchronise your friend's picture onto your phone, simply synchronise your phone. You can view the steps to synchronise your phone here.
If your friends profile picture is not displayed on your phone after matching and syncing, check that the picture is displayed in your online address book for the relevant contact.
If the contact which you matched does not display your friends profile picture, we would suggest that you re-match the friend through our Facebook application.
If the correct picture is displayed in your online address book then please contact Mobyko support.